Owen Sound: A Four-Year City Business Plan

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How Every Initiative Will Be Written

Chapter 61The Initiative Format: The Standard for Every City Proposal

8,538 words · Mike Seiler · Owen Sound, Ontario

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In this chapter

A municipal business plan is useful only if ideas can move from:

Too many public initiatives begin with:

This sounds like a good idea.

Then government discovers later:

This business plan should use a different standard.

Every significant initiative should be capable of being summarized through the same operating framework:

Problem

Principle

Current State

Municipal Authority

Other Governments

Proposal

First Step

Four-Year Path

Cost

Funding

People

Rights & Accessibility

Risks

Safeguards

Measurement

Review

Exit

The purpose is not to create:

The purpose is to prevent:

bad ideas from becoming expensive simply because nobody asked the basic questions early enough.

The standard is:

No significant initiative should reach Council without a clear problem, lawful authority, responsible owner, complete-cost view, public-interest test, measurement method and exit path proportionate to its size and risk.

61.1The Initiative Card

Every significant initiative should begin with a one-page:

Initiative Card.

61.2One Page First

Before:

Council and residents should be able to understand the initiative in plain language.

61.3The One-Page Rule

The first page should answer:

What problem are we trying to solve?

Why is the City involved?

What authority does the City have?

What are we proposing?

What will it cost?

Who pays?

Who does the work?

What could go wrong?

How will we know if it worked?

When do we stop?

61.4Longer Documents Still Allowed

Complex initiatives may require:

The Initiative Card does not replace them.

It makes them understandable.

61.5No Consultant Before Problem

Do not begin with:

Hire a consultant to tell us what project we should have.

Begin with:

What problem are we actually trying to solve?

61.6Problem Before Solution

The City should not decide:

before clearly defining:

61.7Initiative Categories

Every initiative can be tagged:

Governance

Finance

Service

Infrastructure

Downtown

Housing

Business

Safety

Recreation

Youth

Accessibility

Information

Environment

Partnership

61.8Initiative Scale

Classify:

Routine

Moderate

Major

Transformational

The review burden should match the scale.

61.9Routine Initiative

May need only:

within delegated authority.

61.10Major Initiative

May require:

61.11Transformational Initiative

May require:

61.12No Paperwork Theatre

Do not force a $2,000 operational improvement through the same process as:

Use proportionality.

61.13No Risk Escape

Do not classify a high-risk technology project as:

merely because its initial contract price is low.

61.14Risk Matters Alongside Cost

A low-cost project can carry high:

risk.

61.15Initiative ID

Material initiatives should receive a stable:

61.16Public Tracking

The ID follows the initiative through:

61.17No Renaming to Reset History

Changing a project name does not erase:

61.18Initiative Owner

Every initiative needs:

61.19Owner Is Not Mayor

Unless the commitment is genuinely:

in nature.

Operational delivery belongs to administration.

61.20Council Sponsor

Where useful:

Council may identify:

But staff remains operational owner.

61.21Problem

The first required field is:

Problem.

61.22Problem Statement

A strong problem statement explains:

Who experiences the problem?

What is happening?

How often?

What is the consequence?

What evidence supports it?

61.23Weak Problem

Owen Sound needs an app.

That is not a problem.

61.24Better Problem

Residents currently need to contact three separate departments to determine responsibility for a common service issue, creating repeated transfers and unnecessary delay.

Now there is something to solve.

61.25Another Weak Problem

Downtown needs revitalization.

Too broad.

61.26Better Downtown Problem

Public-realm maintenance, storefront vacancy, upper-floor underuse and ordinary-day pedestrian activity show specific weaknesses requiring separate responses.

61.27Problem Evidence

Evidence can include:

61.28Anecdote

Useful for identifying possible problem.

Not enough by itself for:

61.29Social Media

Can reveal:

It does not automatically establish:

61.30Political Attention

Likewise.

61.31Problem Scale

Estimate:

61.32Unknown Scale

If unknown:

Say:

The scale is not yet sufficiently measured.

61.33First Step May Be Measurement

Sometimes the correct first action is:

61.34Do Not Manufacture Urgency

Not every problem is:

61.35Real Urgency

Safety, legal, financial or service continuity risk may justify:

61.36Emergency Path

Emergency procurement and decision rules remain:

61.37Principle

The second required field is:

Principle.

61.38Why Principle Matters

Principles prevent decisions from becoming:

61.39Possible Principles

Examples:

61.40One or Two Principles

Do not attach:

to every initiative.

Choose the ones actually governing the decision.

61.41Principle Is Not Slogan

Explain how it changes:

61.42Example

Principle:

Repair Before Replace.

Decision implication:

The City must compare repair, refurbishment and replacement before purchasing a new asset.

61.43Current State

The third field is:

Current State.

61.44Current State Means Baseline

Before changing something:

Know what exists.

61.45Baseline Questions

What service exists now?

Who provides it?

What does it cost?

What assets are involved?

What staff are involved?

What performance data exists?

What commitments already exist?

61.46No Baseline

If missing:

Say so.

61.47Baseline Build

May become Phase One.

61.48No False Historical Data

Do not reconstruct precise old performance from:

61.49Existing Programs

Before new initiative:

Identify:

61.50Duplication Test

Ask:

Who already does this?

61.51Partnership Before Program

Use the answer.

61.52Existing Asset

Ask whether an existing:

can solve the problem.

61.53Existing Contract

Check.

Check.

61.55Existing Council Direction

Check.

61.56Existing Community Capacity

Check.

61.57Current Cost

Where meaningful:

Calculate.

61.58Hidden Current Cost

May include:

61.59Resident Time

Can be a real burden.

Use cautiously where monetization would be speculative.

61.60Municipal Authority

The fourth field is:

Municipal Authority.

61.61Authority Before Announcement

Before promising implementation:

Ask:

Can Owen Sound lawfully do this?

61.62Authority Map

For significant initiatives identify:

Direct City Authority

Council Approval Required

Delegated Administrative Authority

County Role

Provincial Permission

Federal Role

Shared

61.63No Authority Assumption

Do not assume:

means:

Use qualified legal review when:

issues are material.

Lawyer advises:

Council decides policy within authority.

Should be specific.

Where possible identify:

Protect where appropriate.

Public explanation can still summarize:

61.68Mayor Power

Distinguish:

61.69Staff Authority

Distinguish.

61.70Strong Mayor Powers

Where applicable law provides powers:

Use lawfully.

Do not use them as substitute for:

61.71Authority Can Change

Review if:

changes.

61.72Other Governments

The fifth field is:

Other Governments.

61.73Ask Who Else Has Authority

Potential:

61.74No Wrong Government

Even if City is not primary authority:

It can help residents navigate.

61.75Other Government Role

Identify:

Decision

Funding

Regulation

Asset ownership

Service delivery

Consultation

Partnership

61.76Provincial Ask

If Ontario must act:

Specify exactly:

61.77Federal Ask

Same.

61.78County Ask

Same.

61.79SON Relationship

Do not reduce to:

Use appropriate:

framework.

61.80Dependency

Identify whether initiative can proceed:

61.81Critical Dependency

If no:

Mark clearly.

61.82Speculative Dependency

Do not present uncertain outside support as:

61.83Proposal

The sixth field is:

Proposal.

61.84Proposal Should Be Specific

It should state:

61.85Weak Proposal

Improve downtown.

61.86Better Proposal

Pilot a seasonal 2nd Avenue configuration using temporary infrastructure, maintain defined delivery and emergency access, collect before-and-after operating data and return to Council for a permanent-or-stop decision after the pilot.

61.87Proposal Scope

Define:

61.88Scope Boundary

This prevents:

61.89Deliverable

Identify.

61.90Outcome

Identify separately.

61.91Example

Deliverable:

Outcome:

61.92No Outcome Promise Beyond Control

Do not promise:

home prices will fall

because City launches:

61.93Alternative Options

For major initiatives:

Show reasonable alternatives.

61.94Option Zero

Always consider:

Do nothing / maintain current system.

61.95Option Improve Existing

Often useful.

61.96Option Partner

Often useful.

61.97Option Pilot

Often useful.

61.98Option Full Implementation

Compare.

61.99No Fake Options

Do not present:

to manufacture approval.

61.100Preferred Option

Explain why.

61.101First Step

The seventh field is:

First Step.

61.102Smallest Useful Action

Ask:

What is the smallest lawful step that gives us better information or public value?

61.103First Step Is Often Not Full Build

Could be:

61.104No Permanent Commitment Before Reversible Step

Where possible:

Test first.

61.105Low-Cost Learning

Prefer where risk is high.

61.106First Step Must Have Owner

And:

61.107First Step Must Have Decision After

Do not study forever.

61.108Example

First Step:

Complete a 60-day baseline of service transfers and identify the five highest-volume wrong-door issues.

Then decide.

61.109Four-Year Path

The eighth field is:

Four-Year Path.

61.110Year One

Typically:

61.111Year Two

Typically:

61.112Year Three

Typically:

61.113Year Four

Typically:

61.114Not Every Initiative Needs Four Years

Some should finish in:

61.115Do Not Stretch Work to Fill Term

Finish when ready.

61.116Multi-Term Project

If genuinely longer:

Say so from start.

61.117Do Not Promise Four-Year Completion If Impossible

Use realistic path.

61.118Gate-Based Path

Major projects should use:

61.119Gate One

Need confirmed.

61.120Gate Two

Authority confirmed.

61.121Gate Three

Business case.

61.122Gate Four

Funding.

61.123Gate Five

Design.

61.124Gate Six

Procurement.

61.125Gate Seven

Delivery.

61.126Gate Eight

Outcome review.

61.127Not Every Gate Mandatory

Use appropriate scale.

61.128Gate Failure

Can lead to:

61.129No Momentum Rule

Passing one gate does not guarantee:

61.130Cost

The ninth field is:

Cost.

61.131Complete Cost

The initiative should show more than:

61.132Cost Categories

Possible:

Capital

Operating

Staffing

Consulting

Technology

Maintenance

Insurance

Training

Utilities

Licence

Cybersecurity

Accessibility

Replacement

Decommissioning

61.133Year-One Cost

Show.

61.134Annual Operating Cost

Show.

61.135Four-Year Cost

Show where meaningful.

61.136Lifecycle Cost

For significant assets:

Show.

61.137Cost Range

Early stages may use:

61.138False Precision

Avoid.

61.139Estimate Maturity

Label:

Conceptual

Preliminary

Design

Tender

Final

61.140Estimate Date

Show.

61.141Inflation

State assumptions where material.

61.142Contingency

Show separately where appropriate.

61.143Staff Time

Do not call something:

no cost

if it consumes substantial existing staff capacity.

61.144Existing Staff

Still has opportunity cost.

61.145But Avoid Fake Internal Billing

Use materiality.

61.146Asset Use

City building or land may have:

61.147Free Vendor Product

May have hidden:

cost.

61.148Donation

May create:

cost.

61.149Grant

May create:

cost.

61.150Cost to Stop

For pilots and contracts:

Know.

61.151Cost to Leave Vendor

Know.

61.152Cost to Reverse

Important for reversible policy.

61.153Funding

The tenth field is:

Funding.

61.154Funding Source

Possible:

Property Tax

User Fee

Reserve

Debt

Provincial Grant

Federal Grant

County

Partner

Donation

Sponsorship

Asset Sale

Verified Saving

61.155Funding Is Not Cost

A $5 million grant-funded project still:

61.156City Cost

Show separately.

61.157Taxpayer Cost Across Governments

Where relevant:

Use One Taxpayer lens.

61.158Secured Funding

Means actually:

61.159Applied Funding

Separate.

61.160Speculative Funding

Separate.

61.161No Grant Assumption

Do not balance project around:

61.162Grant-Dependent Initiative

Can remain conditional.

61.163Grant Failure Plan

State:

If grant not received, then...

61.164Possible Answers

61.165No Automatic Tax Backfill

Unless Council openly chooses it.

61.166Debt

If used:

Show:

61.167Reserve

If used:

Show:

61.168User Fee

Show:

61.169Free to User

Say:

No user fee.

Do not imply:

61.170Sponsorship

Show:

61.171Donation

Show:

61.172Efficiency Dividend

Only verified savings.

61.173Forecast Savings

Cannot fund permanent cost until sufficiently real.

61.174People

The eleventh field is:

People.

61.175Who Does the Work?

Identify:

61.176Capacity

Ask:

Do we have capacity?

What skills are needed?

What existing work is displaced?

61.177New Position

If required:

Show:

61.178Temporary Position

May be appropriate.

61.179Consultant

Use where specialized expertise needed.

61.180Consultant Is Not Owner

City remains accountable.

61.181Contractor

Use where appropriate.

61.182Volunteer

Never assume.

61.183Paid Work

If work is:

ask whether it should be:

61.184Youth

Do not use youth participation as:

61.185Staff Workload

Show significant impact.

61.186Overtime

Consider.

61.187Burnout

Not business model.

61.188Training

New system may require:

Include cost and time.

61.189Succession

If initiative depends on one:

plan continuity.

61.190Union

Where labour agreement applies:

Respect.

61.191Contracting Out

Use proper labour and procurement process.

61.192People Affected

Also identify:

where relevant.

61.193Do Not Invent Stakeholder Category

Use actual affected groups.

61.194Rights & Accessibility

The twelfth field is:

Rights & Accessibility.

61.195Rights Screen

Every material initiative should ask:

Expression?

Privacy?

Equality?

Due process?

Property?

Conscience?

Accessibility?

Indigenous rights?

61.196Not Every Issue Engages Every Right

Use relevance.

61.197Charter Review

Where material:

Seek legal advice.

61.198Viewpoint Neutrality

Public facilities and programs should not discriminate based on:

viewpoint where law requires equal treatment.

61.199Behaviour Versus Identity

Regulate:

where lawful.

Do not classify people unnecessarily.

61.200Privacy

Ask:

What personal information does this initiative collect?

61.201Data Minimization

Collect less.

61.202Surveillance

Ask:

Does it watch, track or infer?

61.203Biometrics

High threshold.

61.204AI

If used:

Ask:

61.205Accessibility

Ask from beginning:

Can people get there?

Can they enter?

Can they use it?

Can they understand it?

Can they participate without digital exclusion?

61.206Accessibility Retrofit

Avoid where design can solve early.

61.207Non-Digital Access

Consider.

61.208Smartphone Requirement

Justify.

61.209Language

Plain language.

61.210Indigenous Rights

Where relevant:

Engage appropriately and accurately.

61.211SON

Do not treat as generic stakeholder.

61.212Risks

The thirteenth field is:

Risks.

61.213Every Initiative Has Risk

Including:

61.214Risk Categories

Possible:

Financial

Legal

Operational

Safety

Privacy

Cybersecurity

Accessibility

Procurement

Staffing

Vendor

Schedule

Environmental

Reputational

Partner

Demand

Technology

Political

61.215Political Risk Is Not Public Risk

The Mayor losing credit is not:

61.216Public Trust Risk

Could be.

61.217Risk of Doing Nothing

Include.

61.218Example

Not replacing failing infrastructure also has:

61.219Likelihood

Classify:

Low

Moderate

High

61.220Impact

Same.

61.221No Fake Mathematics

Do not pretend every risk can be reduced to:

61.222Critical Risk

Flag.

61.223Risk Owner

Assign.

61.224Mitigation

Identify.

61.225Residual Risk

After mitigation:

What remains?

61.226Risk Acceptance

Some risk may be accepted.

Document major decisions.

61.227Risk Transfer

Insurance or contract may transfer some risk.

Not all.

61.228Vendor Risk

A contract does not make risk disappear.

61.229Grant Risk

Funding may disappear.

61.230Demand Risk

Residents may not use program.

61.231Pilot Helps

Sometimes.

61.232Cost Escalation

Major capital risk.

61.233Unknown Conditions

Consider.

61.234Staff Capacity

Consider.

61.235Timeline

Consider.

61.236Election Timing

Should not be project-risk driver.

61.237Safeguards

The fourteenth field is:

Safeguards.

61.238Safeguards Are Design Controls

They answer:

What prevents predictable harm?

61.239Possible Safeguards

61.240Conflict Safeguard

Especially important where:

has private interest.

61.241No Favourites

Apply.

61.242Procurement Safeguard

Do not preselect:

through initiative design.

61.243Vendor-Neutral Requirement

Write:

before:

61.244Privacy Safeguard

Collect minimum necessary.

61.245Accessibility Safeguard

Test before launch.

61.246Financial Safeguard

Set:

61.247Schedule Safeguard

Do not compress below:

requirements.

61.248Pilot Safeguard

Make reversible.

61.249Public Reporting Safeguard

Publish status.

61.250Independent Review

Use for:

61.251No Safeguard Theatre

A checklist is not enough.

Controls must:

61.252Measurement

The fifteenth field is:

Measurement.

61.253Define Success Before Launch

Do not wait until results arrive.

61.254Output

What did City do?

61.255Outcome

What changed?

61.256Both

Use both.

61.257Example

Output:

Outcome:

61.258Baseline

Required for:

claims.

61.259Target

Set where appropriate.

61.260Directional Measure

Sometimes enough:

61.261No Arbitrary Target

Do not invent:

because round number sounds serious.

61.262Metric Owner

Assign.

61.263Data Source

Identify.

61.264Frequency

Possible:

61.265Public Reporting Frequency

Proportionate.

61.266Measurement Cost

Do not spend more measuring a small program than:

61.267Privacy

Measurement should not create unnecessary:

61.268Metric Manipulation

Anticipate.

61.269Goodhart Risk

If target can be gamed:

Use multiple measures.

61.270Example

Faster closure could encourage:

Pair with:

61.271Satisfaction

Subjective measure.

61.272Objective

Pair where possible.

61.273Financial Measure

Verified through Finance.

61.274Technical Measure

Professional data.

61.275Pilot Measurement

Collect:

where useful.

61.276External Context

Account for:

where relevant.

61.277No Attribution Overreach

Do not claim City caused:

61.278Review

The sixteenth field is:

Review.

61.279Every Initiative Needs Decision Date

Ask:

When do we look again?

61.280Review Timing

Possible:

61.281Review Owner

Assign.

61.282Review Questions

Did we solve the problem?

At what cost?

What failed?

What unintended effects appeared?

Should we continue?

Change?

Stop?

61.283Review Before Renewal

Especially:

61.284Automatic Renewal

Avoid where material.

61.285Review Evidence

Use:

61.286Review Is Decision

Do not publish:

review completed

and then do nothing.

61.287Review Outcome

Must lead to:

Continue

Expand

Modify

Pause

Stop

Transfer

61.288Independent Review

May be justified for:

initiative.

61.289Public Review

May include:

61.290Technical Decision

Do not crowdsource:

61.291Exit

The seventeenth field is:

Exit.

61.292Every Major Initiative Needs Exit Path

Before launch ask:

How do we stop this?

61.293Why Exit Matters

Without exit:

61.294Exit Conditions

Possible:

61.295Exit Authority

Who decides?

61.296Exit Cost

Know.

61.297Contract Exit

Understand:

61.298Technology Exit

Include:

61.299Facility Exit

Include:

61.300Program Exit

Include:

61.301Grant Exit

Include:

61.302Pilot Exit

Easy by design.

61.303Permanent Asset

Harder.

That is why:

must be stronger before construction.

61.304Stop Condition

Should be defined before political attachment grows.

61.305No Shame in Exit

Stopping a weak initiative can be:

61.306No Automatic Stop Either

One bad month may not prove failure.

Use defined review.

61.307Sunset Clause

Useful for:

61.308Sunset Means Review

Not necessarily automatic death.

61.309Renewal Requires Evidence

Good.

61.310Initiative Card Template

Every significant proposal should begin with:

Initiative Name

Initiative ID

Category

Scale

Owner

Problem

Principle

Current State

Municipal Authority

Other Governments

Proposal

First Step

Four-Year Path

Cost

Funding

People

Rights & Accessibility

Risks

Safeguards

Measurement

Review

Exit

61.311Executive Summary

At top:

One sentence explaining why the initiative exists and what decision is being requested.

61.312Decision Requested

Specify:

Information Only

Direction

Pilot Approval

Budget Approval

Procurement Approval

Policy Approval

Capital Approval

Partnership Approval

61.313No Hidden Decision

Council should know whether it is:

61.314Recommendation

Staff recommendation should be:

61.315Alternatives

Include.

61.316Financial Summary

One glance.

61.317Authority Summary

One glance.

61.318Risk Summary

One glance.

61.319Measurement Summary

One glance.

61.320Public-Facing Initiative Card

Use plain language.

61.321Staff Working Paper

May be more detailed.

61.322One Truth

Numbers and status should reconcile.

61.323No Political Version of Cost

Campaign and municipal reports should not present different:

without explanation.

61.324Initiative Workflow

A proposed initiative should move through:

Idea

Problem Definition

Authority Check

Baseline

Options

Business Case

Decision

Pilot / Design

Funding

Procurement

Delivery

Measurement

Review

Close / Continue / Exit

61.325Idea Is Not Commitment

Important.

61.326Exploration

City should be able to explore without promising:

61.327Public Language

Use:

exploring

when exploring.

61.328Approved

Use:

approved

when approved.

61.329Funded

Use:

funded

when funded.

61.330Under Construction

Use accurately.

61.331Operational

Use accurately.

61.332Completed

Use Section 59 rules.

61.333Missed

Use Section 60 rules.

61.334Idea Intake

Ideas can come from:

61.335No Source Privilege

An idea from Mayor receives no automatic:

61.336Staff Idea

Same test.

61.337Resident Idea

Same test.

61.338Business Idea

Same test.

61.339Partner Idea

Same test.

61.340No Favourites

Ideas compete on:

61.341Idea Backlog

Maintain appropriate:

list.

61.342Not Every Idea Gets Full Study

Screen.

61.343Initial Screen

Ask:

Is there a real problem?

Is it municipal?

Is it already being solved?

Is it plausible?

Is more work justified?

61.344Screen Result

Advance

Need More Information

Refer

Hold

Decline

61.345Decline Reason

Explain.

61.346No Endless Suggestion Box

Residents deserve:

61.347Standing Work List

Operational ideas can feed:

61.348Strategic Initiative

Larger proposals enter:

61.349Budget Integration

No significant initiative should bypass:

61.350Budget Year

Identify.

61.351Future Budget Pressure

Identify.

61.352Capital Plan

If capital:

Integrate.

61.353Infrastructure Index

If asset:

Integrate.

61.354Workforce Plan

If staff:

Integrate.

61.355Procurement Plan

If contract:

Integrate.

61.356Digital Systems Index

If technology:

Integrate.

61.357Partnership Register

If partner:

Integrate.

61.358Commitment Register

If publicly committed:

Integrate.

61.359One Initiative, Many Registers

Cross-reference rather than duplicate.

61.360Public Dashboard

The initiative should link to:

61.361Consultation

Not every initiative requires city-wide consultation.

61.362Consultation Test

Ask:

Who is materially affected?

Is there a decision residents can influence?

Is engagement legally required?

What will input change?

61.363No Consultation Theatre

Do not ask:

What do you think?

when decision is already final.

61.364Information Session

If decision is already made:

Call it:

61.365Technical Consultation

Can be targeted.

61.366Neighbourhood Consultation

Use where local impact.

61.367City-Wide Consultation

Use for broader decisions.

61.368Partner Consultation

Use where service depends on partners.

61.369Staff Consultation

Critical for operational redesign.

61.370Labour Consultation

Where applicable.

61.371Accessibility Participation

Provide.

61.372Non-Digital Participation

Provide where needed.

61.373Consultation Summary

Publish:

What we heard

What changed

What did not change

Why

61.374Majority Does Not Decide Everything

Council remains responsible.

61.375Rights Are Not Poll Question

No.

61.376Procurement

Initiative design should not predetermine:

61.377Brand-Neutral Requirements

Use.

61.378Proprietary Requirement

Only when justified.

61.379Market Sounding

Can help before procurement if:

61.380No Backdoor Vendor Selection

Do not let pre-procurement discussions become:

61.381Local Procurement

Use lawful opportunities.

61.382Canadian Procurement

Use lawful, value-based preference where applicable.

61.383Open Standards

Important for technology.

61.384Vendor Exit

Mandatory consideration.

61.385Cybersecurity

Before contract.

61.386Privacy

Before contract.

61.387Accessibility

Before contract.

61.388Data Ownership

Before contract.

61.389Contract Renewal

Review initiative again.

61.390Renewal Is Decision

Not automatic.

61.391New Technology Feature

May materially change:

Review.

61.392AI Added Later

Requires review if material.

61.393Surveillance Feature Added Later

Requires review.

61.394Scope Drift

Track.

61.395Change Request

Major changes should update:

61.396Change Fields

What changed?

Why?

Cost?

Schedule?

Risk?

Outcome?

61.397Material Change

May require:

61.398Administrative Change

Can remain delegated.

61.399Change Log

Maintain.

61.400No Quiet Expansion

A small pilot should not become:

through incremental administrative changes without decision.

61.401Pilot Discipline

Pilot must define:

Purpose

Area

Duration

Cost

Users

Measures

Stop Conditions

Final Decision Date

61.402Pilot Geography

Define.

61.403Pilot Population

Define.

61.404Pilot Duration

Define.

61.405No Perpetual Pilot

If pilot continues beyond planned end:

Council or delegated authority should:

61.406Pilot Expansion

Needs evidence.

61.407Pilot Success

Does not automatically prove:

61.408Scale Test

Ask:

Costs at scale?

Staff?

Infrastructure?

Different users?

Equity?

Vendor terms?

61.409Small Pilot Subsidy

May hide true operating cost.

61.410Volunteer Pilot

May not scale.

61.411Grant Pilot

May not scale after grant ends.

61.412Pilot Evaluation

Publish.

61.413Failed Pilot

Publish.

61.414No Failure Shame

Learning was purpose.

61.415Capital Initiative

Needs stronger gate.

61.416Need Before Asset

First ask:

What service outcome requires this asset?

61.417Existing Asset Alternative

Compare.

61.418Lease Alternative

Compare where appropriate.

61.419Shared Asset

Compare.

61.420Repair

Compare.

61.421New Build

Compare.

61.422Site

Assess.

61.423Land Cost

Include.

61.424Servicing

Include.

61.425Environmental Liability

Include.

61.426Accessibility

Include.

61.427Maintenance

Include.

61.428Replacement

Include.

61.429Decommissioning

Include.

61.430No Ribbon-First Planning

Do not choose:

because it photographs well.

61.431Infrastructure Priority

Use Section 47.

61.432Digital Initiative

Needs distinct questions.

61.433Digital Problem

Do not digitize a bad process without:

61.434Manual Alternative

Ask whether simpler process works.

61.435Account Requirement

Justify.

61.436Personal Data

Minimize.

61.437Vendor Hosting

Know.

61.438Data Export

Test.

61.439Accessibility

Test.

61.440Security

Test.

61.441Offline Continuity

Plan.

61.442Digital Dependency

Measure.

61.443No App for App's Sake

A mobile-responsive webpage may be enough.

61.444No AI for AI's Sake

Same.

61.445No Blockchain for Prestige

Same principle.

61.446Open Source

Useful where appropriate.

Not automatic quality.

61.447Canadian Hosting

Useful factor.

Not automatic quality.

61.448Public Ownership

Public control can be important.

Still needs:

61.449Data Sovereignty

Ask:

Can we leave?

61.450Community Initiative

Needs distinct test.

61.451Community Need

Verify.

61.452Existing Organization

Ask.

61.453Partnership

Prefer where capable.

61.454Grant or Contract

Choose correctly.

61.455Volunteer Boundary

Clarify.

61.456Liability

Clarify.

61.457Insurance

Clarify.

61.458Maintenance

Clarify.

61.459Sunset

Clarify.

61.460Faith Partner

Same lawful standards.

61.461No Ideological Test

No.

61.462Economic Development Initiative

Needs distinct caution.

61.463Jobs Claim

Do not claim City:

private jobs without evidence.

61.464Private Investment

Do not claim all:

as City-generated investment.

61.465Incentive

Public subsidy must be visible.

61.466Incentive Cost Per Result

Measure where meaningful.

61.467Clawback

Use where lawful and appropriate.

61.468Business Use

Measure.

61.469Market Risk

A City program cannot guarantee:

61.470Housing Initiative

Needs distinct caution.

61.471Approval Is Not Home

Always.

61.472Permit Is Not Start

Always.

61.473Start Is Not Occupancy

Always.

61.474City Role

Identify.

61.475County Role

Identify.

61.476Ontario Role

Identify.

61.477Canada Role

Identify.

61.478Private Developer Role

Identify.

61.479Municipal Land

Value public subsidy.

61.480Servicing

Confirm.

61.481Affordability

Define.

61.482No Price Guarantee

No.

61.483Safety Initiative

Needs distinct caution.

61.484Outcome

Define actual:

61.485Surveillance

Not default solution.

61.486Police Role

Respect governance.

61.487Social Service Role

Coordinate.

61.488Behaviour Not Status

Apply.

61.489Privacy

Protect.

61.490Recreation Initiative

Needs:

61.491Facility Expansion

Usage evidence.

61.492Program

Participation evidence.

61.493Youth Initiative

Needs:

61.494Youth Voice

Real influence.

61.495No Youth Prop

No.

61.496Accessibility Initiative

Barrier identified.

61.497Barrier Removed

Outcome.

61.498Study Alone

Not enough.

61.499Environmental Initiative

Needs:

61.500No Branding-Only Initiative

No.

61.501Partnership Initiative

Needs:

61.502MOU Alone

Not outcome.

61.503Intergovernmental Initiative

Needs:

61.504Advocacy Plan

Identify:

61.505No Photo-Op Metric

No.

61.506Initiative Review Matrix

A concise Council matrix could show:

QuestionAnswer
Problem defined?Yes / No / Partial
City authority confirmed?Yes / No / Shared
Baseline established?Yes / No
Alternatives considered?Yes / No
Complete cost known?Yes / Range / No
Funding secured?Yes / Partial / No
Staff capacity confirmed?Yes / Partial / No
Rights review complete?Yes / Not Required / Pending
Accessibility reviewed?Yes / Pending
Privacy reviewed?Yes / Not Required / Pending
Major risks identified?Yes / No
Measures defined?Yes / No
Review date set?Yes / No
Exit path defined?Yes / No

61.507Red Flag

A major initiative should not advance to irreversible commitment with several:

answers without explicit Council acknowledgement.

61.508Exception

Emergency may require:

Document later.

61.509Decision Gate Summary

Before irreversible commitment:

Need confirmed. Authority confirmed. Cost understood. Funding identified. Capacity confirmed. Rights protected. Risks understood. Measurement defined. Exit understood.

61.510Initiative Scorecard

Once operating:

Track:

Status

Budget

Schedule

Deliverable

Outcome

Risk

Next Decision

61.511No Initiative Popularity Score

No.

61.512Status Categories

Use:

Idea

Assessing

Preparing

Approved

Pilot

Delivering

Operational

Completed

At Risk

Deferred

Stopped

Missed

61.513One Status Vocabulary

Use City-wide.

61.514No Department Inventing Euphemisms

Avoid:

when actual status is:

61.515Initiative Review Meeting

Management should periodically review major initiatives.

61.516Focus

Not:

Focus:

61.517Red Initiative

Requires attention.

61.518Amber Initiative

Requires monitoring.

61.519Green Initiative

Still requires:

61.520Grey Initiative

Needs:

61.521Stop List

Leadership should periodically ask:

What should we stop doing?

61.522Start List

Also:

What should we begin?

61.523Continue List

And:

What is working well enough that we should stop redesigning it?

61.524Government Has Finite Capacity

Important.

61.525Priority Limit

Council should avoid approving unlimited:

61.526Priority Queue

Maintain.

61.527Urgent

Not same as:

61.528Important

Not always:

61.529Mandatory

Legal requirement may outrank:

61.530Safety

May outrank.

61.531Asset Failure

May outrank.

61.532Election Promise

Does not automatically outrank:

61.533Reprioritization

Allowed.

61.534Publish Material Reprioritization

Explain.

61.535Anti-Gaming Rule One

Do not define the solution before defining the problem.

61.536Anti-Gaming Rule Two

Do not invent a problem merely to justify a preferred project.

61.537Anti-Gaming Rule Three

Do not exaggerate problem scale without evidence.

61.538Anti-Gaming Rule Four

Do not claim municipal authority that does not exist.

61.539Anti-Gaming Rule Five

Do not claim another government blocked a project before asking it properly.

61.540Anti-Gaming Rule Six

Do not design a proposal around a preselected vendor.

61.541Anti-Gaming Rule Seven

Do not present fake alternatives.

61.542Anti-Gaming Rule Eight

Do not call purchase price complete cost.

61.543Anti-Gaming Rule Nine

Do not call a grant free money.

61.544Anti-Gaming Rule Ten

Do not call existing staff capacity free.

61.545Anti-Gaming Rule Eleven

Do not hide displaced work.

61.546Anti-Gaming Rule Twelve

Do not add accessibility after design and claim it was built in.

61.547Anti-Gaming Rule Thirteen

Do not perform privacy review after resident data is already collected.

61.548Anti-Gaming Rule Fourteen

Do not launch technology before understanding data export and exit.

61.549Anti-Gaming Rule Fifteen

Do not use consultation after the decision as evidence of participation.

61.550Anti-Gaming Rule Sixteen

Do not define success after seeing the results.

61.551Anti-Gaming Rule Seventeen

Do not change metrics when results are weak.

61.552Anti-Gaming Rule Eighteen

Do not call outputs outcomes.

61.553Anti-Gaming Rule Nineteen

Do not call forecast outcomes observed outcomes.

61.554Anti-Gaming Rule Twenty

Do not keep pilots alive indefinitely.

61.555Anti-Gaming Rule Twenty-One

Do not call pilots permanent without a new decision.

61.556Anti-Gaming Rule Twenty-Two

Do not continue weak programs because staff or contracts now exist.

61.557Anti-Gaming Rule Twenty-Three

Do not classify sunk cost as reason to continue.

61.558Anti-Gaming Rule Twenty-Four

Do not ignore exit cost.

61.559Anti-Gaming Rule Twenty-Five

Do not hide program failure by renaming it.

61.560Anti-Gaming Rule Twenty-Six

Do not split one project into many accomplishments.

61.561Anti-Gaming Rule Twenty-Seven

Do not combine separate failures into one vague initiative.

61.562Anti-Gaming Rule Twenty-Eight

Do not create election-year priorities solely because they can be completed quickly.

61.563Anti-Gaming Rule Twenty-Nine

Do not compress technical or legal requirements for political timing.

61.564Anti-Gaming Rule Thirty

Do not treat Mayor preference as evidence.

61.565Anti-Gaming Rule Thirty-One

Do not treat staff preference as evidence either.

61.566Anti-Gaming Rule Thirty-Two

Do not treat public majority as authority to violate rights.

61.567Anti-Gaming Rule Thirty-Three

Do not treat consultant recommendation as Council decision.

61.568Anti-Gaming Rule Thirty-Four

Do not treat Council approval as implementation.

61.569Anti-Gaming Rule Thirty-Five

Do not treat implementation as outcome.

61.570Anti-Gaming Rule Thirty-Six

Do not treat outcome as permanent before enough time has passed.

61.571Anti-Gaming Rule Thirty-Seven

Do not quietly move projects outside the public dashboard when they become difficult.

61.572Anti-Gaming Rule Thirty-Eight

Do not remove initiatives because funding disappeared.

Change status.

61.573Anti-Gaming Rule Thirty-Nine

Do not remove initiatives because Council rejected them.

Record.

61.574Anti-Gaming Rule Forty

Do not remove initiatives because Mayor changed position.

Record.

61.575Public Initiative Audit

Each year:

Review major initiatives against the full format.

61.576Year One

Ask:

61.577Year Two

Ask:

61.578Year Three

Ask:

61.579Year Four

Ask:

61.580Final Initiative Audit

At term end publish:

Initiatives proposed

Initiatives approved

Pilots

Initiatives operational

Initiatives completed

Initiatives stopped

Initiatives missed

Major cost changes

Major scope changes

Major outcome misses

Major lessons

Initiatives handed off

61.581Name the Best Initiative

Not:

The one with strongest:

61.582Name the Weakest Initiative

Use evidence.

61.583Name the Best Responsible Stop

61.584Name the Best Pilot

61.585Name the Pilot That Proved the Idea Should End

61.586Name the Best Partnership Before Program Decision

61.587Name the Best Repair Before Replace Decision

61.588Name the Initiative With the Strongest Complete-Cost Discipline

61.589Name the Initiative With the Largest Cost Surprise

61.590Name the Initiative With the Strongest Rights Safeguard

61.591Name the Initiative With the Strongest Accessibility Improvement

61.592Name the Initiative That Collected Less Data Because of Privacy Review

61.593Name the Technology Initiative That Passed the Exit Test

61.594Name One That Failed It

61.595Name the Initiative That Changed Most After Resident Input

61.596Name the Initiative Where Resident Input Did Not Change the Decision

Explain why.

61.597Name the Initiative Blocked by Jurisdiction

61.598Name the Initiative Improved by Intergovernmental Partnership

61.599Name the Initiative That Should Have Been Scoped Better

61.600Name the Initiative That Should Have Been Stopped Earlier

61.601Name the Most Important Initiative Being Handed to the Next Council

61.602Problem Test

Ask:

Can we state the problem without naming the preferred solution?

61.603Evidence Test

Ask:

What evidence tells us this problem is real?

61.604Authority Test

Ask:

Can the City lawfully act?

61.605Duplication Test

Ask:

Who already does this?

61.606Local Responsibility Test

Ask:

Is the City the closest capable level to solve it?

61.607Other Government Test

Ask:

What must Grey County, Ontario, Canada or another government do?

61.608SON Test

Ask:

Does this matter require early government-to-government engagement, rights consideration or respectful Indigenous knowledge governance?

61.609Option Test

Ask:

Did we compare doing nothing, improving existing service, partnering, piloting and full implementation where reasonable?

61.610Cost Test

Ask:

Do we know the complete cost, not merely the purchase price?

61.611Funding Test

Ask:

Is funding secured, applied for or speculative?

61.612Tax Test

Ask:

What tax or fee pressure does this create?

61.613Capacity Test

Ask:

Who does the work, and what other work moves?

61.614Rights Test

Ask:

Does the initiative respect rights and equal treatment?

61.615Accessibility Test

Ask:

Can residents actually use it?

61.616Privacy Test

Ask:

Are we collecting more information than the service requires?

61.617Digital Independence Test

Ask:

Can we leave the vendor?

61.618Procurement Test

Ask:

Did we define the public need before selecting a supplier?

61.619Risk Test

Ask:

What is most likely to go wrong?

61.620Safeguard Test

Ask:

What prevents that risk from becoming predictable harm?

61.621Measurement Test

Ask:

How will we know whether this actually worked?

61.622Attribution Test

Ask:

What result can the City reasonably claim it caused or contributed to?

61.623Review Test

Ask:

When will we look again?

61.624Exit Test

Ask:

How do we stop if it does not work?

61.625Election Test

Ask:

Would we still recommend this initiative if the next election were not approaching?

61.626Reverse Election Test

Ask:

Would we oppose this same initiative if a political opponent proposed it?

If yes:

Re-examine the reasoning.

61.627Resident Test

Ask:

Could an ordinary resident understand what problem is being solved, what it costs and how success will be measured?

61.628Staff Test

Ask:

Can the responsible department realistically deliver it?

61.629Finance Test

Ask:

Can Finance reconcile the numbers?

Ask:

Can the City defend its authority and process?

61.631Future Council Test

Ask:

Could the next Council understand the initiative without relying on the memory of the current Mayor?

61.632Institution Test

Ask:

Would the initiative still make sense if every elected official changed tomorrow?

If the answer is no:

The initiative may be serving:

rather than:

61.633What Success Looks Like

The Initiative Format succeeds when:

61.634What Failure Looks Like

Failure includes:

61.635The Initiative Format Commitment

Owen Sound should commit to:

Use one consistent framework for significant municipal initiatives.

Begin with the problem rather than the preferred solution.

Require evidence proportionate to the size and risk of the initiative.

Use principles to guide decisions rather than decorate reports.

Establish the current state before claiming improvement.

Ask who already provides the service before creating another program.

Confirm municipal authority before promising implementation.

Map Grey County, Ontario, Canada and other governmental roles accurately.

Treat Saugeen Ojibway Nation as a distinct governmental and rights relationship where relevant.

Make proposals specific enough that residents can understand what is actually being approved.

Separate the deliverable from the intended outcome.

Consider reasonable alternatives, including doing nothing, improving existing service, partnering and piloting.

Choose a first step that produces useful information or value without unnecessarily locking the City in.

Use a realistic Four-Year Path without stretching simple work merely to fill a political term.

Use decision gates for major and irreversible commitments.

Apply Complete Cost rather than purchase price.

Show capital, operating, staffing, maintenance, technology, training, insurance, legal, replacement and exit costs where material.

Label cost estimates according to their level of maturity.

Do not pretend conceptual estimates have tender-level certainty.

Show secured, applied-for and speculative funding separately.

Never assume grant funding will arrive.

Define what happens if a grant application fails.

Do not automatically transfer an outside funding shortfall to property taxpayers.

Show debt, reserve, fee, sponsorship and partner funding honestly.

Never describe a service with no user fee as having no public cost.

Identify who will actually perform the work.

Confirm staff capacity and show what existing work may be displaced.

Do not use chronic overtime and burnout as implementation strategy.

Use consultants for specialized expertise while keeping City accountability.

Apply the paid-work test to youth and volunteers.

Build rights, privacy and accessibility review into the beginning of initiative design.

Do not regulate identities when lawful behaviour-based rules will do.

Collect the least personal information required.

Apply high scrutiny to surveillance, biometrics and high-impact AI.

Design for accessible physical, digital and non-digital participation.

Identify financial, legal, operational, safety, privacy, cybersecurity, accessibility, procurement, staffing, vendor, schedule, environmental, partner and demand risks where relevant.

Include the risk of doing nothing.

Give significant risks an owner and mitigation.

Distinguish political embarrassment from genuine public risk.

Use safeguards that actually operate rather than checklist theatre.

Use independent review where cost, conflict or rights risk warrants it.

Define success before launch.

Measure outputs and outcomes separately.

Require baselines for claims to reduce, improve or increase.

Do not invent arbitrary targets merely because round numbers sound ambitious.

Use objective and resident-experience measures together where appropriate.

Anticipate how metrics might be gamed.

Never reward faster closure if it increases repeat failure.

Set a review date for every significant initiative.

Make reviews lead to decisions.

Use Continue, Expand, Modify, Pause, Stop or Transfer rather than perpetual Review.

Define an exit path before launching major programs, partnerships and technology.

Know termination, migration and decommissioning costs.

Use sunset clauses for pilots and temporary programs where appropriate.

Require evidence before renewal.

Use the same Initiative Card structure across departments.

Clearly state what decision Council is being asked to make.

Never hide approval authority inside an information report.

Keep public Initiative Cards readable while allowing detailed technical appendices.

Use one set of numbers between public summaries, Finance and technical reports.

Move initiatives through a visible life cycle from Idea to Close, Continue or Exit.

Do not treat an idea as a commitment before Council or the responsible authority adopts it.

Allow ideas from residents, staff, Council, businesses and partners to face the same public-value test.

Do not give mayoral ideas privileged exemption from evidence.

Maintain an idea backlog without promising to study every suggestion.

Provide a disposition for significant resident proposals.

Integrate initiatives with budget, capital, infrastructure, workforce, procurement, digital, partnership and commitment systems rather than creating parallel administrative universes.

Use public consultation only when there is something participants can meaningfully influence or when law requires it.

Call an information session an information session when the decision is already made.

Engage staff, labour, partners and affected residents early enough for their knowledge to change the design.

Publish what consultation changed, what it did not change and why.

Never use majority opinion as authority to violate law or rights.

Write procurement requirements around the public need rather than a preferred brand.

Use fair market sounding without turning it into private vendor selection.

Consider lawful local and Canadian procurement opportunities while preserving value and competition.

Review cybersecurity, privacy, accessibility, data ownership and exit before technology procurement.

Reassess material new AI or surveillance features added after purchase.

Maintain a change log for material scope, cost, schedule and risk changes.

Do not allow small pilots to become permanent city-wide systems by administrative drift.

Give pilots defined purpose, geography, population, duration, cost, measures, stop conditions and final decision dates.

Do not permit perpetual pilots.

Test scalability before expanding.

Recognize that volunteer, grant-funded or heavily subsidized pilots may not reveal full operating cost.

Publish failed pilot results as well as successful ones.

Require stronger business cases for permanent capital assets because they are difficult to reverse.

Compare repair, lease, sharing, adaptation and new construction before major asset acquisition.

Include land, servicing, environmental, accessibility, maintenance, replacement and decommissioning costs.

Do not choose capital projects for ribbon-cutting value.

Do not digitize broken processes simply to call them modern.

Do not build apps where a simple accessible webpage solves the problem.

Do not deploy AI merely because AI is fashionable.

Do not adopt technologies for prestige rather than public need.

Treat open source, Canadian hosting and public ownership as factors requiring competent implementation, not automatic guarantees of quality.

Apply the Digital Independence question: Can we leave?

Use Partnership Before Program for community initiatives.

Clarify grant, contract, volunteer, liability, insurance and maintenance arrangements.

Treat faith and secular partners under the same lawful public-purpose standards.

Use evidence rather than unsupported jobs, investment or property-value claims in economic-development initiatives.

Make public subsidies visible.

Treat approvals, permits, starts and occupied homes as different housing stages.

Identify City, County, Ontario, Canada and private-sector housing roles accurately.

Define affordability whenever that word is used.

Do not promise housing prices or rents the City cannot control.

Define the actual safety problem before selecting surveillance or enforcement as the solution.

Respect police and partner governance.

Use Behaviour Not Status in safety initiatives.

Require demand, accessibility, lifecycle and maintenance evidence for recreation investments.

Protect youth privacy and safeguarding while ensuring genuine youth participation.

Measure accessibility initiatives by barriers removed rather than studies completed.

Keep environmental initiatives focused on measurable local stewardship, lifecycle value and maintenance.

Treat partnership memoranda as starting points rather than outcomes.

Make intergovernmental asks precise.

Never use meeting counts or photographs as the primary measure of advocacy.

Use a standard Council review matrix before irreversible major commitments.

Do not advance high-risk initiatives with major unresolved authority, funding, rights or exit questions without explicit public acknowledgement.

Maintain one city-wide status vocabulary.

Do not allow departments to invent euphemisms for delayed or failing initiatives.

Review major initiatives regularly for decisions, risks and blocks rather than presentation quality.

Maintain a Stop List as seriously as a Start List.

Recognize that government capacity is finite.

Do not approve an unlimited number of top priorities.

Distinguish urgent, important, mandatory and discretionary work.

Allow reprioritization when law, safety, emergency or asset failure requires it.

Publish major reprioritization.

Never define a solution before proving the problem.

Never invent a problem to justify a preferred project.

Never exaggerate problem scale without evidence.

Never claim authority the City does not have.

Never claim another government blocked an initiative before completing the City's own responsibilities.

Never design procurement around a preselected vendor.

Never present fake alternatives.

Never call purchase price complete cost.

Never call grants free money.

Never call existing staff capacity free.

Never hide work displaced by new priorities.

Never add accessibility only after design is substantially complete and describe it as integrated.

Never conduct privacy review only after resident data has already been collected.

Never deploy important technology before understanding export and exit.

Never use consultation performed after the real decision as proof residents influenced it.

Never define success after seeing results.

Never change metrics merely because performance is weak.

Never confuse outputs, outcomes, forecasts and observed results.

Never let pilots continue indefinitely without a decision.

Never make pilots permanent without evidence and authority.

Never continue a weak program merely because staff, vendors or political reputations are now attached to it.

Never let sunk cost dictate future spending.

Never hide exit costs.

Never rename failed initiatives to erase their history.

Never split one initiative into numerous accomplishments to inflate a record.

Never combine separate failures into one vague category to reduce the miss count.

Never create late-term priorities simply because they can generate fast political wins.

Never compress safety, procurement, legal, accessibility, privacy or Indigenous engagement requirements for election timing.

Never treat the Mayor's preference as evidence.

Never treat a consultant recommendation as the final public decision.

Never treat Council approval as implementation.

Never treat implementation as outcome.

Never claim permanence before sufficient operating evidence exists.

Never remove difficult initiatives from public reporting.

Use a Public Initiative Audit each year.

In Year One, focus on problem, authority, baseline and first steps.

In Year Two, evaluate pilots, scaling and actual costs.

In Year Three, make the major long-term decisions.

In Year Four, complete, stop, institutionalize or hand off.

Publish the final initiative record showing what was proposed, approved, piloted, implemented, completed, stopped and missed.

Name the strongest and weakest initiatives according to evidence, not political affection.

Name responsible stops as well as successes.

Name pilots that worked and pilots that disproved their original theory.

Name initiatives improved by Partnership Before Program and Repair Before Replace.

Name major cost surprises and scope failures.

Name initiatives where rights, accessibility or privacy safeguards materially changed the design.

Name digital initiatives that passed or failed the vendor-exit test.

Name initiatives materially changed by resident participation.

Explain initiatives where public input was heard but did not change the final decision.

Name jurisdictional blocks and intergovernmental successes.

Name initiatives that should have been scoped or stopped better.

Name the most important initiative being handed to the next Council.

Judge every significant initiative by the same core questions: What problem? What authority? What cost? Who does the work? What protects rights? What can go wrong? How will we measure it? When will we review it? How do we stop?

The Initiative Format should become a habit.

Before government asks:

How fast can we announce this?

it should ask:

What problem are we solving?

Do we have the authority?

Who already does this?

What are the alternatives?

What is the complete cost?

Who pays?

Who does the work?

What rights are engaged?

Can everyone reasonably access it?

What information are we collecting?

What happens if the vendor disappears?

What could fail?

What safeguards do we need?

How will we know if it worked?

When do we look again?

How do we stop?

That is the discipline of treating a City like a public institution entrusted with:

Problem before solution. Authority before promise. Complete cost before approval. Rights before convenience. Measurement before celebration. Review before renewal. Exit before lock-in.

← Chapter 60: Missed: The Public Missed Commitments ScorecardAppendix A: Canadian Constitutional Responsibilities →