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Real Estate, Streetscapes and RealMap.ca
Chapter 25RealMap.ca Awareness and the Public Property Information Standard
Vote on the proposals, hear the audio, read the reviews, search the whole plan.
In this chapter
- 25.1 Start With the Public Problem
- 25.2 What the City Should Care About
- 25.3 RealMap Awareness, Not Mandatory RealMap
- 25.4 Free Basic Property Listing
- 25.5 High-Quality Information Standard
- 25.6 Photographs Should Inform
- 25.7 Floor Plans
- 25.8 Accessibility Information
- 25.9 Energy and Operating Information
- 25.10 Property History
- 25.11 Municipal Information Should Come From the Municipality
- 25.12 Listing Status
- 25.13 Date the Information
- 25.14 Professional Listings
- 25.15 Private Sellers
- 25.16 Equal Visibility
- 25.17 No Municipal Commission
- 25.18 No Forced Brokerage Model
- 25.19 Consumers Still Need Professional Advice
- 25.20 Home Inspections
- 25.21 Renovation Records
- 25.22 Do Not Build a Municipal Home Rating
- 25.23 Neighbourhood Information
- 25.24 Schools
- 25.25 Crime and Safety Information
- 25.26 Demographic Profiling
- 25.27 Property Taxes
- 25.28 Municipal Services
- 25.29 Broadband and Connectivity
- 25.30 Walkability Without Invented Scores
- 25.31 Accurate Distance
- 25.32 Open Houses
- 25.33 No Sign Phase-Out Without Information Alternative
- 25.34 Non-Digital Residents
- 25.35 Printed Property Information
- 25.36 Public Access Terminals
- 25.37 Translation
- 25.38 Accessibility of the Website
- 25.39 Privacy
- 25.40 Occupancy and Security
- 25.41 Children
- 25.42 Photo Privacy Checklist
- 25.43 Location Privacy
- 25.44 User Accounts
- 25.45 Saved Searches
- 25.46 No Sale of Search Behaviour
- 25.47 No Political Use of Housing Searches
- 25.48 Fraud and Listing Verification
- 25.49 Reporting Incorrect Information
- 25.50 Correction Log
- 25.51 Disputes
- 25.52 Copyright
- 25.53 Listing Portability
- 25.54 Open Standards
- 25.55 No Municipal Monopoly
- 25.56 Open Playbook
- 25.57 RealMap as a Demonstration
- 25.58 The Conflict Problem
- 25.59 Full Disclosure
- 25.60 Independent Valuation
- 25.61 No Founder Veto
- 25.62 Independent Governance
- 25.63 Procurement Review
- 25.64 Recusal
- 25.65 Campaign Money Must Never Build Municipal Infrastructure
- 25.66 Campaign Data Must Never Transfer
- 25.67 Private Development Before Public Adoption
- 25.68 The Public Property Information Standard Can Exist Without RealMap
- 25.69 Municipal Awareness Campaign
- 25.70 Awareness Before Endorsement
- 25.71 Public Property Information Standard
- 25.72 Voluntary Property Information Badge
- 25.73 No City Guarantee
- 25.74 Seller Responsibility
- 25.75 Professional Responsibility
- 25.76 Private Seller Education
- 25.77 Buyer Education
- 25.78 Equal Access for Service Providers
- 25.79 Real Estate Professionals Are Part of the Local Economy
- 25.80 The Professional Value Question
- 25.81 Private Sale Does Not Mean No Professional Services
- 25.82 Local Photography
- 25.83 Local Trades and Real Estate
- 25.84 No Lead Selling
- 25.85 Advertising
- 25.86 Operating Cost
- 25.87 No Hidden Vendor Dependency
- 25.88 Canadian Data Considerations
- 25.89 Cybersecurity
- 25.90 Incident Transparency
- 25.91 Moderation
- 25.92 Appeals
- 25.93 No Permanent Account Ban Without Reason
- 25.94 Open Houses and Physical Markers
- 25.95 Rural and Unreliable Connectivity
- 25.96 Commercial Real Estate
- 25.97 New Developments
- 25.98 Rentals
- 25.99 Fraudulent Rental Listings
- 25.100 RealMap Awareness Metrics
- 25.101 User Satisfaction
- 25.102 Seller Satisfaction
- 25.103 Do Not Use Success to Predetermine Section 26
- 25.104 First 100 Days
- 25.105 Year One
- 25.106 Year Two
- 25.107 Year Three
- 25.108 Year Four
- 25.109 What Success Looks Like
- 25.110 What This Is Not
Buying or selling a home is one of the largest financial decisions most residents will ever make.
Yet basic property information can still be:
- scattered;
- inconsistent;
- difficult to compare;
- buried behind advertising;
- dependent on which platform someone happens to use.
A homeowner should not need a sophisticated marketing budget simply to present a property clearly.
A buyer should not need to surrender unnecessary personal information simply to look at homes.
A private seller should not be made invisible because they are not represented by a brokerage.
A registered real estate professional should be able to present accurate brokerage information and serve their client without a municipal platform interfering in the agency relationship.
And City Hall should never turn property information into a political or commercial advantage for an elected official.
My existing proposal describes map.ca as public infrastructure and includes free RealMap.ca membership for residents as part of a broader public-information vision.
That concept needs a very strong safeguard.
I have a direct relationship with the development of these ideas and platforms.
Therefore, no future City adoption should happen simply because I become Mayor.
The correct principle is:
The public purpose can be proposed by the Mayor. Any transfer, procurement, adoption or municipal use must be independently reviewed and structured so the Mayor cannot personally benefit from the decision.
The City does not need another proprietary advertising platform.
The public objective is more basic:
Make accurate, useful property information easy for everyone to access, while preserving choice, privacy, professional representation and fair competition.
RealMap.ca is one possible vehicle for demonstrating that standard.
The standard itself is more important than the brand.
25.1Start With the Public Problem
The problem is not:
There are not enough real estate websites.
There are many.
The public problem is that property information may vary considerably in:
- completeness;
- photographs;
- descriptions;
- accessibility information;
- floor plans;
- status;
- presentation.
The system can also be built around:
- advertising;
- lead generation;
- paid placement;
- data collection.
Those may be legitimate private business models.
They do not need to define a public-interest property information system.
25.2What the City Should Care About
Municipal interest should be limited to legitimate public objectives such as:
- accurate community information;
- neighbourhood knowledge;
- housing information;
- consumer access;
- streetscape quality;
- digital accessibility;
- privacy;
- fair opportunity.
The City should not become:
- a real estate brokerage;
- a property appraiser;
- a listing agent;
- a commission negotiator;
- a mortgage provider.
Those functions belong elsewhere.
25.3RealMap Awareness, Not Mandatory RealMap
The first four-year objective should be awareness and voluntary participation.
No homeowner should be forced to use RealMap.ca.
No brokerage should be forced to use it.
No buyer should be required to create an account simply to view basic public listing information.
No City service should depend upon membership.
The principle is:
Useful enough that people choose it. Never compulsory because City Hall prefers it.
25.4Free Basic Property Listing
The core concept is a free basic property listing.
A homeowner or authorized real estate professional should be able to present a residential property without paying simply to make the basic information visible.
A basic listing could include:
- address;
- price;
- property type;
- bedrooms;
- bathrooms;
- basic dimensions where available;
- lot information where lawfully provided;
- description;
- photographs;
- contact pathway;
- current status.
Any information supplied by a seller or representative should remain subject to appropriate accuracy requirements.
25.5High-Quality Information Standard
The goal should not be the largest number of listings.
It should be the clearest information.
Where appropriate, a good listing should aim to include approximately:
20 to 30 useful photographs
rather than:
- three inadequate photographs;
- fifty near-identical photographs;
- decorative images that hide the property.
The exact number should not become a rigid requirement for every property.
A small condominium and a large rural property are different.
The standard is:
Enough information to help someone understand the property honestly.
25.6Photographs Should Inform
Property photographs should help answer:
- What does the home look like?
- How does one room connect to another?
- What is the condition?
- What does the exterior look like?
- What is the yard like?
- What is the surrounding setting?
Images should not be arranged primarily to make a property difficult to understand.
Accuracy Matters
Material digital alteration should not be used to falsely represent:
- permanent features;
- property condition;
- room dimensions;
- views.
Virtual staging can be useful when disclosed clearly.
The principle is:
Enhance understanding, not reality.
25.7Floor Plans
Where a seller chooses to provide one, a floor plan can significantly improve the usefulness of a listing.
It may show:
- room relationships;
- circulation;
- stairs;
- entrances;
- approximate dimensions.
A floor plan should identify whether dimensions are:
- measured;
- approximate;
- supplied by the owner;
- generated from another source.
Do Not Confuse a Marketing Plan With a Survey
A listing floor plan is not automatically:
- a legal survey;
- engineering drawing;
- architectural record.
Label it accurately.
25.8Accessibility Information
Property information could become substantially more useful for people with disabilities.
Instead of simply labelling a home:
Accessible
a listing could voluntarily provide objective information such as:
- number of entrance steps;
- main entrance width where known;
- main-floor bedroom;
- main-floor washroom;
- elevator;
- ramp;
- driveway surface;
- interior stairs.
This allows the person viewing the property to decide whether it may work for them.
Describe the Feature
Do not make a broad medical or accessibility judgement for the user.
25.9Energy and Operating Information
Where reliable information is voluntarily available, property owners could provide:
- heating type;
- cooling type;
- recent utility information;
- major energy upgrades;
- solar equipment.
Any operating-cost information should identify:
- period;
- source;
- whether usage reflects the current household.
A buyer should not assume another household will have identical utility costs.
25.10Property History
Where information can lawfully and accurately be provided, a listing may also include useful property history such as:
- major renovations;
- roof replacement;
- furnace replacement;
- additions;
- permitted work as disclosed by the owner or through appropriate records.
The platform should distinguish clearly between:
Owner-supplied information
and
official public record.
Do not blend them.
25.11Municipal Information Should Come From the Municipality
Where residents need official information concerning:
- zoning;
- building permits;
- property taxes;
- heritage;
- municipal services;
the property platform should direct them to authoritative municipal sources.
RealMap should not become a shadow land-registry, planning or building database making unofficial conclusions appear official.
The Rule
Link to authority. Do not impersonate authority.
25.12Listing Status
Property status should be clear.
Examples:
For Sale
Conditionally Sold, where the seller or representative lawfully chooses to disclose that status
Sold, where disclosure is lawful and authorized
Withdrawn
Expired
No Longer Available
A listing should not remain active indefinitely after the property is no longer being offered.
Stale listings reduce public trust.
25.13Date the Information
Listings should show:
- listed date;
- last updated date.
If important information has not been verified recently, say so.
A property system should not give a false impression of real-time accuracy when it has not been updated.
25.14Professional Listings
Registered real estate professionals should have a clear pathway to publish listings on behalf of clients.
The listing should preserve appropriate professional information such as:
- brokerage;
- registrant;
- contact information;
- seller authorization;
- required disclosures.
The platform should not remove the professional from the relationship merely because the basic listing itself is free.
25.15Private Sellers
A homeowner selling privately should also have a pathway to list.
That pathway should require reasonable verification that the person has authority to list the property.
The platform should not require a private seller to pretend to be a brokerage.
Likewise, it should not make private listings appear more official than they are.
Clear Labels
Possible categories:
Listed through registered real estate professional
Private seller
The consumer can decide how they wish to proceed.
25.16Equal Visibility
Basic search should not hide a property because the seller did not purchase advertising.
Likewise, a private seller should not automatically rank above a brokerage listing merely because the public system likes private sales.
Search should use neutral factors such as:
- geography;
- price;
- property type;
- user-selected criteria;
- recency where appropriate.
No Paid Ranking
The basic property search should not secretly become:
Whoever pays the most appears first.
Advertising and neutral property search should remain separate.
25.17No Municipal Commission
The City should not receive:
- commission;
- referral fee;
- lead fee;
because a home listed through a public-interest system sells.
That would create an inappropriate municipal incentive around private property transactions.
The public benefit is:
- information;
- transparency;
- streetscape improvement;
- resident service.
Not transactional commission revenue.
25.18No Forced Brokerage Model
The City should remain neutral between residents who choose:
- full-service brokerage;
- limited-service brokerage;
- private sale;
- another lawful model.
Real estate professionals provide substantial value for many consumers.
Some property owners choose to sell differently.
Municipal government does not need to decide which model is superior.
It should ensure the public-information system can accommodate lawful choice.
25.19Consumers Still Need Professional Advice
A free listing platform does not replace:
- legal advice;
- home inspection;
- financing advice;
- appraisal;
- surveying;
- real estate representation.
A property webpage should not suggest that basic information eliminates the need for professional judgement.
The platform informs.
It does not certify the entire transaction.
25.20Home Inspections
Sellers could optionally identify whether:
- a pre-listing inspection exists;
- selected reports are available.
Any inspection remains the work of the professional who prepared it.
The City should not endorse:
- a particular inspector;
- the conclusions of a private report.
Buyers remain free to obtain their own advice.
25.21Renovation Records
If a seller says:
Kitchen renovated in 2023
that is seller-supplied information.
If municipal records show a relevant permit, that is a different type of information.
The property system should maintain that distinction.
Sources Matter
Where practical, information fields could identify:
Seller supplied
Professional supplied
Public record
That helps users judge confidence.
25.22Do Not Build a Municipal Home Rating
The City should not assign homes a broad:
- quality score;
- desirability score;
- family score;
- neighbourhood status score.
Those systems can create:
- unfair stigma;
- distorted property perceptions;
- questionable methodology.
Residents should receive information.
They can make their own judgement.
25.23Neighbourhood Information
A property listing can connect naturally to public neighbourhood information.
For example:
- parks;
- trails;
- transit;
- public facilities;
- schools through appropriate authoritative sources;
- downtown;
- river access.
This should come from the Local Knowledge system where possible.
Map Public Assets
Do not profile private neighbours.
A buyer needs to know where the park is.
They do not need a municipal database describing the people living next door.
25.24Schools
Where school information is provided, direct users to authoritative school-board information.
Avoid definitive statements such as:
Your child will attend this school
unless the responsible education authority provides that information for the address.
Boundaries and policies can change.
The property platform should not become an unofficial school-board authority.
25.25Crime and Safety Information
Property platforms sometimes reduce complex neighbourhood safety questions to simplistic scores.
A municipal public-interest system should be cautious.
Do not create a home-by-home or block-by-block label suggesting:
good neighbourhood
or
bad neighbourhood.
Where legitimate public aggregate safety information exists, link to the proper source and explain its limitations.
Do not manufacture fear as a real estate feature.
25.26Demographic Profiling
The public system should not help buyers filter neighbourhoods according to the protected or personal characteristics of residents.
The purpose is to understand:
- property;
- public assets;
- geography.
Not to digitally recreate discriminatory housing practices.
25.27Property Taxes
Where property-tax information is displayed, identify:
- year;
- source;
- whether figure is actual public information or seller supplied.
Do not predict future taxes without appropriate basis.
Municipal tax bills can change.
25.28Municipal Services
Property information can help a buyer understand practical municipal services such as:
- waste collection;
- transit availability;
- water and wastewater where applicable.
Again, use authoritative sources.
If service varies by property, do not infer.
25.29Broadband and Connectivity
Reliable internet can materially affect a property decision.
Where connectivity information is included, it should come from:
- provider information;
- authoritative public broadband resources;
- actual seller disclosure.
Do not guarantee a particular speed because a map suggests service may be available.
Users should verify directly.
25.30Walkability Without Invented Scores
The platform does not need to create a proprietary score declaring:
72 out of 100 walkable.
It can instead provide factual information:
- distance to downtown;
- distance to park;
- nearby transit;
- sidewalk information where available;
- trail connections.
Let the resident decide whether that meets their needs.
Objective facts are often more useful than opaque scoring.
25.31Accurate Distance
If a property is described as:
five minutes from downtown
the platform should identify whether that means:
- walking;
- driving;
- cycling.
Better still, provide approximate actual distance.
Marketing language should not masquerade as measurement.
25.32Open Houses
Listings can identify open-house information supplied by the seller or representative.
That becomes particularly important as Owen Sound considers the separate four-year real-estate sign transition in Section 26.
Digital information must be good enough that residents can still discover:
- open houses;
- directions;
- contact information.
The street-sign conversation cannot be separated from the quality of the replacement information system.
25.33No Sign Phase-Out Without Information Alternative
The City should not reduce conventional real-estate signage first and hope digital access catches up later.
The order should be:
- improve property information;
- build public awareness;
- ensure non-digital alternatives;
- evaluate use;
- then consider gradual streetscape changes.
That is why RealMap Awareness comes before the sign transition in this plan.
25.34Non-Digital Residents
Not everyone searches for homes online.
A property information strategy should preserve ways to obtain information through:
- telephone;
- printed material;
- real estate professionals;
- private sellers;
- open houses.
A sign transition should never make it substantially harder for someone to participate in the housing market because they do not use a smartphone.
25.35Printed Property Information
Where practical, listings could generate a simple printable property sheet.
It might contain:
- address;
- photograph;
- basic details;
- seller or representative contact;
- open-house information;
- QR code as an optional convenience.
The paper still needs to work without the QR code.
25.36Public Access Terminals
If a City-supported property information standard becomes widely used, residents without home internet could access basic public information through existing facilities such as:
- library;
- City Hall;
- other public computer access points.
The City should not build a dedicated real-estate kiosk system unless evidence shows one is necessary.
Use existing public access first.
25.37Translation
Basic property information may eventually benefit from translation tools.
Translation can improve access.
Machine translation should be identified where it may contain errors.
The authoritative property description remains the original supplied information unless professionally translated.
This follows the broader municipal principle:
Technology can assist communication. It should not pretend certainty it does not have.
25.38Accessibility of the Website
Any system adopted or endorsed for municipal public use should meet appropriate accessibility standards.
That includes:
- keyboard navigation;
- readable text;
- image alternatives;
- contrast;
- logical structure;
- screen-reader compatibility.
Accessibility cannot be an afterthought added after the platform becomes central.
25.39Privacy
Property transactions naturally involve significant personal information.
A public-interest platform should collect only what is necessary.
Public Information May Include
- property information;
- seller-approved listing information;
- professional contact information.
It Should Not Automatically Publish
- seller's private telephone number;
- private email;
- private household schedule;
- reasons for moving;
- personal financial information.
The seller controls appropriate contact pathways.
25.40Occupancy and Security
Listings should avoid unnecessarily exposing information that could create security concerns.
For example, the system should not require a seller to publicly announce:
The house is vacant and nobody checks it.
or:
The family is away every weekday from 8 a.m. to 6 p.m.
Marketing a property does not require publishing private household routines.
25.41Children
Property photographs and descriptions should avoid unnecessary personal information about children.
A child's:
- name;
- school schedule;
- personal documents;
do not belong in public listing information.
Sellers and photographers should be encouraged to remove or obscure sensitive personal material before photography.
25.42Photo Privacy Checklist
Before uploading property photographs, provide a simple reminder to check for:
- family photographs where privacy is desired;
- mail;
- licence plates;
- computer screens;
- financial documents;
- children's names;
- security-system information.
A useful listing should show the home.
Not expose the household.
25.43Location Privacy
The property address must generally be known for a conventional active listing.
Other location information should remain proportionate.
There is no need to publish:
- alarm codes;
- hidden entrances;
- detailed security-system configuration.
Common sense belongs in digital design.
25.44User Accounts
Basic browsing should be possible without requiring residents to create an account.
Accounts may be necessary for:
- listing management;
- saved searches;
- private communications.
Browsing Is Not Consent
A person looking at a home should not be forced into:
- marketing email;
- behavioural advertising;
- political communication.
Public-interest infrastructure should separate service from tracking.
25.45Saved Searches
If users choose to create saved searches, collect only what is needed to provide that feature.
A resident should be able to:
- delete the search;
- delete the account;
- understand what is retained.
Do not keep unnecessary behavioural histories forever.
25.46No Sale of Search Behaviour
The system should not sell information such as:
This person repeatedly searched for homes between $400,000 and $500,000.
That may be valuable advertising data.
It is not necessary for the public purpose.
The resident should remain the user.
Not the inventory.
25.47No Political Use of Housing Searches
No municipal, campaign or political organization should ever receive information concerning:
- what homes someone viewed;
- neighbourhoods searched;
- price ranges;
- moving plans;
for political targeting.
The firewall must be absolute.
Housing information can reveal highly personal life circumstances.
It does not belong in campaign strategy.
25.48Fraud and Listing Verification
A free listing platform needs protection from false listings.
Possible safeguards may include:
- property-owner verification;
- authorized representative verification;
- professional account verification;
- contact verification;
- reporting process.
The exact system should be designed through appropriate technical and legal review.
Free Should Not Mean Anonymous Fraud
The public should have reasonable confidence that an active listing was submitted by someone authorized to market the property.
25.49Reporting Incorrect Information
Every listing should have an obvious:
Report an error
function.
Potential issues:
- wrong status;
- false address;
- impersonation;
- incorrect public information;
- inappropriate photograph.
The correction process should be fast enough that misleading property information does not remain visible for weeks.
25.50Correction Log
For significant public-system errors, maintain an internal correction history.
Where misinformation materially affected public use, consider a visible correction notice.
This follows the Open Government principle established earlier:
Correct the record when necessary.
Digital systems should not quietly rewrite mistakes and pretend they never occurred.
25.51Disputes
The platform should have a clear process for disputes involving:
- listing authority;
- inaccurate information;
- professional representation;
- intellectual property;
- privacy.
The platform operator should not attempt to decide complex property ownership disputes.
Where the matter requires legal determination, the parties may need to resolve it through the appropriate process.
25.52Copyright
Listing photographs and descriptions belong to someone.
The system should require that the person uploading them has appropriate authority.
Public display does not mean the City or platform receives unlimited ownership of the material.
Terms should be understandable.
25.53Listing Portability
A seller or representative should be able to retain or export the information they created where appropriate.
Avoid designing a public-interest system that intentionally traps users because leaving would be difficult.
Public Digital Principle
Know how you enter. Know how you leave.
That principle applies to residents as well as City procurement.
25.54Open Standards
Where technically practical, property information should use common structured data standards so information can move between systems.
The public objective should not depend upon one permanent vendor.
If RealMap disappears, the property information standard should remain reproducible.
This reduces digital lock-in.
25.55No Municipal Monopoly
The City should not prohibit:
- other property websites;
- brokerage websites;
- private listing systems;
- signs still permitted by municipal rules.
RealMap Awareness should compete through usefulness.
Not legal monopoly.
25.56Open Playbook
The broader City plan commits to publishing its operating model so other Canadian municipalities can copy what works freely.
The property information standard should follow the same approach.
Publish:
- information fields;
- privacy principles;
- accessibility requirements;
- governance model;
- evaluation.
Another municipality should not need to buy a proprietary political project to learn from Owen Sound's experience.
25.57RealMap as a Demonstration
RealMap.ca can be used during the campaign and private development stage to demonstrate what a better property-information experience might look like.
That is different from municipal adoption.
Before City Adoption
There must be independent review of:
- ownership;
- intellectual property;
- valuation;
- privacy;
- cybersecurity;
- accessibility;
- legal authority;
- procurement;
- conflicts of interest;
- operating cost;
- future maintenance.
No shortcut.
25.58The Conflict Problem
If the Mayor created, owns, controls, developed or has a financial or personal relationship with a platform proposed for municipal adoption, the conflict cannot be solved by saying:
But it is a good idea.
The public needs confidence that:
- the City obtained fair value;
- alternatives were considered;
- the decision was not influenced for private benefit.
The stronger the relationship, the stronger the firewall required.
25.59Full Disclosure
Before any municipal consideration of RealMap.ca or a related platform, disclose:
- ownership;
- beneficial interests;
- intellectual-property interests;
- contracts;
- royalties;
- related companies;
- personal financial benefit;
- continuing control rights.
The disclosure should be clear enough that an ordinary resident can understand the relationship.
25.60Independent Valuation
If intellectual property or a platform is:
- donated;
- sold;
- licensed;
- transferred;
to the City or an independent public entity, obtain appropriate independent valuation.
Free Can Still Have Value
A founder saying:
I will give it to the City for one dollar
does not eliminate the need to understand:
- future maintenance;
- intellectual-property restrictions;
- vendor relationships;
- operating costs;
- liabilities.
The purchase price is only one part of the transaction.
25.61No Founder Veto
Once something becomes genuine public infrastructure, it cannot remain public only when the founder agrees.
Public governance should not include a private founder veto over:
- policy;
- access;
- future development;
- public records;
- lawful municipal decisions.
If transferred into public ownership, it becomes governed by the public structure.
That includes decisions the founder may dislike.
25.62Independent Governance
Depending upon the final model, governance could involve:
- direct municipal ownership;
- independent not-for-profit;
- other appropriate public-interest structure.
The final form should be determined through legal, financial and governance review.
Whatever the Form
It should protect:
- public purpose;
- privacy;
- political neutrality;
- accessibility;
- financial transparency;
- continuity.
25.63Procurement Review
If municipal money is involved, appropriate procurement rules apply.
A Mayor should not personally design a procurement process that produces a contract for a related company or platform.
Independent municipal professionals should determine:
- whether procurement is required;
- what process applies;
- how alternatives are evaluated.
Political enthusiasm is not procurement.
25.64Recusal
Where a formal conflict exists, the Mayor should follow applicable conflict-of-interest requirements and remove themselves from the decision in the manner required by law.
Beyond minimum legal compliance, the public standard should be simple:
If a reasonable resident could believe I personally benefit from the decision, I should not be the person deciding it.
25.65Campaign Money Must Never Build Municipal Infrastructure
Campaign funds must remain separate from:
- municipal development;
- City procurement;
- public platform operations.
Likewise, municipal resources must not subsidize campaign systems.
The existing campaign materials already emphasize keeping campaign activity and related funds separate from wider civic initiatives.
That firewall should continue after election day.
25.66Campaign Data Must Never Transfer
A campaign may collect:
- supporters;
- emails;
- volunteers;
- event information.
None of that should automatically become City data.
Likewise, City users should never be placed into campaign databases.
The same rule applies to RealMap or map.ca.
Separate Systems
Separate Permissions
Separate Purposes
No crossover.
25.67Private Development Before Public Adoption
During the period before any municipal review, RealMap remains private or otherwise outside municipal government according to its actual ownership structure.
Any development during that period should not be represented as:
the future official City platform
because Council has made no such decision.
The correct wording is:
A proposed public-interest model being developed and demonstrated independently.
That distinction protects public process.
25.68The Public Property Information Standard Can Exist Without RealMap
This is the most important structural safeguard.
Council could ultimately decide:
We support the public information standard but not the RealMap platform.
That should remain possible.
The standard might then be implemented through:
- another provider;
- open-source software;
- an independent organization;
- no City platform at all.
The public policy should survive rejection of the founder's preferred technology.
That is a healthy test.
25.69Municipal Awareness Campaign
If all conflict, legal and governance requirements are satisfied and Council authorizes an awareness initiative, the campaign should explain the public service neutrally.
For example:
Looking for property information? Here are the free public and private options available to you.
If RealMap is among those options, the City should explain the relationship accurately.
It should not use municipal communications to create an unfair private commercial advantage.
25.70Awareness Before Endorsement
There is an important difference between:
informing residents that a service exists
and
officially recommending one private commercial service over competitors.
Municipal communications should be careful about that difference.
If a system genuinely becomes public infrastructure through a lawful process, then it can be communicated as such.
Until then, it remains one option.
25.71Public Property Information Standard
Regardless of platform, Owen Sound should publish a voluntary standard for high-quality residential listing information.
The standard might include:
Identity
- property address;
- status;
- authorized seller or representative.
Visual Information
- sufficient useful photographs;
- honest digital presentation.
Physical Information
- bedrooms;
- bathrooms;
- dimensions where supplied;
- floor plan where available.
Accessibility
- objective features where supplied.
Public Context
- parks;
- trails;
- transit;
- public facilities.
Currency
- listed date;
- last updated.
Source
- seller supplied;
- professional supplied;
- public record where relevant.
Privacy
- minimum personal information.
This becomes the benchmark.
25.72Voluntary Property Information Badge
Listings meeting the published standard could potentially display a simple designation such as:
Owen Sound Property Information Standard: Complete
The final wording should avoid implying the City has:
- inspected;
- appraised;
- guaranteed;
the property.
It means the listing met an information standard.
Nothing more.
25.73No City Guarantee
Every listing using a public-information standard should include clear language explaining that the City does not:
- verify every seller statement;
- warrant property condition;
- guarantee title;
- guarantee dimensions;
- guarantee value.
Consumers remain responsible for appropriate due diligence.
25.74Seller Responsibility
The person submitting the listing should be responsible for keeping supplied information accurate.
A simple reminder could ask:
Has anything material changed since this listing was last updated?
Listings not updated after a defined period could be flagged for confirmation.
25.75Professional Responsibility
Where a registered real estate professional submits information, their professional obligations remain their own.
The platform should not interfere with or attempt to replace professional regulation.
Any apparent professional misconduct should be directed through the appropriate processes rather than judged by municipal staff through the listing platform.
25.76Private Seller Education
Private sellers may need basic reminders concerning:
- accurate advertising;
- privacy;
- disclosure;
- fraud prevention;
- professional services they may wish to obtain.
The City should not provide private legal advice.
It can link to authoritative public and professional resources.
25.77Buyer Education
Similarly, a property information page could include neutral reminders:
Consider
- financing;
- legal advice;
- inspection;
- title;
- insurance;
- property taxes;
- renovation needs.
This is education.
Not a recommendation to use one particular provider.
25.78Equal Access for Service Providers
If the system eventually includes directories for:
- inspectors;
- lawyers;
- movers;
- trades;
- mortgage professionals;
basic inclusion must follow objective criteria.
No professional should be presented as:
City recommended
merely because they purchased placement or have a political relationship.
A public platform should not become a referral-fee machine.
25.79Real Estate Professionals Are Part of the Local Economy
The transition should not be framed as:
technology versus Realtors.
Registered real estate professionals are:
- local business owners;
- employers;
- service providers;
- taxpayers;
- community members.
The objective is to improve property information and streetscapes while leaving room for professionals to demonstrate their value.
A better information system can support good professional service.
25.80The Professional Value Question
If basic property visibility becomes free, real estate professionals can compete more clearly on services such as:
- advice;
- pricing;
- negotiation;
- marketing;
- transaction management;
- local knowledge;
- client representation.
That may increase transparency about what the consumer is paying for.
Municipal government should not determine:
- commission;
- service package;
- business model.
The market and applicable professional regulation handle that.
25.81Private Sale Does Not Mean No Professional Services
A private seller may still choose to hire:
- lawyer;
- photographer;
- appraiser;
- inspector;
- stager;
- marketer.
A modular property-information system can support a wider ecosystem of local professional services.
Again, City Hall should not select the providers.
25.82Local Photography
A higher property-information standard may create more demand for:
- professional photography;
- floor plans;
- measurements;
- virtual tours.
That can support local small businesses.
The City should not provide free municipal photographers for private sales.
The free element is the basic listing opportunity.
The owner chooses additional services.
25.83Local Trades and Real Estate
Property listings often reveal upcoming housing needs.
A buyer may eventually need:
- roofing;
- plumbing;
- electrical;
- renovation;
- landscaping.
The public platform should be careful not to use purchase behaviour to target people commercially.
A separate neutral local trades directory can remain available to anyone who chooses to search for it.
25.84No Lead Selling
A person viewing a property should not automatically become a lead sold to:
- mortgage companies;
- agents;
- contractors;
- insurers.
If a user explicitly asks to be contacted, that is different.
The Rule
A request for information is not consent to be sold.
25.85Advertising
The cleanest public model is no advertising within the core listing experience.
The existing broader map.ca proposal also describes a community calendar that is free to list, free to browse, with no advertising or tracking.
That same philosophy fits property information.
If future governance proposes advertising, it should require a new public decision.
Do not quietly change the business model later.
25.86Operating Cost
Free to the resident does not mean free to operate.
A public-interest system may require:
- hosting;
- cybersecurity;
- software maintenance;
- accessibility;
- moderation;
- support;
- backups;
- legal compliance.
Before municipal adoption, publish the complete operating model.
Who Pays?
Possible sources may include:
- operating budget;
- independent foundation;
- partner contribution;
- another lawful structure.
The source must not undermine independence.
25.87No Hidden Vendor Dependency
Before adopting a platform, the City should know:
- source-code ownership;
- hosting provider;
- databases;
- third-party services;
- payment systems;
- mapping providers;
- backup process;
- export process.
The technology principle from the Infrastructure Index applies:
Never buy a system without knowing how we leave it.
25.88Canadian Data Considerations
Where municipal or public-interest data is involved, the City should examine:
- where information is stored;
- who can access it;
- what law governs the service;
- what subcontractors are involved.
The later Canadian Digital Sovereignty section will establish a broader framework.
RealMap should be an early example of applying that discipline.
25.89Cybersecurity
A property system could become attractive to:
- fraudsters;
- identity thieves;
- malicious actors.
Security review should include:
- account protection;
- administrator access;
- backups;
- incident response;
- vulnerability management;
- data minimization.
Security should be designed before scale.
Not after the first breach.
25.90Incident Transparency
If a significant privacy or cybersecurity incident occurs, the responsible operator should follow applicable legal obligations and communicate appropriately.
The public should not learn months later that a system holding their information was compromised because disclosure was inconvenient.
Transparency after an incident is part of public trust.
25.91Moderation
A free listing system needs clear rules for:
- fraud;
- abusive content;
- misleading listings;
- discriminatory content;
- copyright violations.
Rules should focus on defined conduct and legal requirements.
Moderation should not become political viewpoint control unrelated to property listing.
25.92Appeals
Where a listing is removed or restricted, the user should receive:
- reason;
- relevant rule;
- correction opportunity where appropriate;
- review mechanism.
Digital due process matters when a public-interest service becomes important.
25.93No Permanent Account Ban Without Reason
A user committing serious fraud may reasonably lose access.
Minor errors should not result in unexplained permanent exclusion.
Use proportionate responses.
The objective is trustworthy information.
Not punishment.
25.94Open Houses and Physical Markers
As conventional lawn signage is gradually reviewed in Section 26, limited temporary physical markers may remain useful for:
- open houses;
- direction;
- short-term property identification.
The sign transition should not assume all physical communication disappears.
The goal is to reduce streetscape clutter.
Not eliminate every offline signal.
25.95Rural and Unreliable Connectivity
Properties or buyers affected by poor connectivity may require exceptions and alternative communication.
Although Owen Sound itself is urban, the local real estate market serves a broader regional population.
The information system should not assume every participant has:
- fast mobile data;
- unlimited data;
- current smartphone.
Design for the real region.
25.96Commercial Real Estate
The initial awareness program should focus primarily on residential property.
Commercial real estate has different information needs, including:
- zoning;
- servicing;
- loading;
- employment uses;
- lease structures.
A future extension could be considered if users and businesses see value.
Do not make the first version solve every property category.
25.97New Developments
Developers may wish to list:
- new subdivisions;
- condominiums;
- apartment projects.
Clear eligibility and disclosure rules should apply.
A large developer should not receive greater organic visibility merely because it can afford promotional spending.
Paid advertising, if ever permitted, should remain separate from neutral search.
25.98Rentals
Long-term rental listings could eventually be considered.
That would introduce additional issues involving:
- fraud;
- availability;
- tenancy law;
- discrimination;
- privacy.
The City should not add rental listings casually.
If developed, it should be a separate reviewed phase.
The first objective remains residential property-sale information.
25.99Fraudulent Rental Listings
Rental fraud is a particular risk because criminals may copy property photographs and request deposits.
If rentals are ever added, verification standards need to be stronger.
The system should never imply that a listing is safe merely because it appears on a City-associated platform.
Verification reduces risk.
It cannot eliminate it.
25.100RealMap Awareness Metrics
Year One should measure awareness before considering deeper public integration.
Possible measures:
Listings
- properties listed;
- professional listings;
- private listings.
Quality
- listings meeting information standard;
- listings containing floor plans;
- listings containing accessibility information.
Use
- basic property searches;
- open-house discovery.
Privacy
- accounts versus anonymous browsing;
- data collected;
- privacy complaints.
Accuracy
- stale listings;
- reported errors;
- correction time.
Access
- printable use;
- non-digital inquiries;
- accessibility findings.
Do not use invasive analytics merely to create a more impressive dashboard.
25.101User Satisfaction
Ask:
Did the listing provide enough information?
Was it easy to understand who was selling the property?
Could you find the contact method?
Were photographs useful?
Could you understand the neighbourhood?
Did you feel forced to create an account?
Was anything important missing?
Those answers improve the standard.
25.102Seller Satisfaction
Ask participating sellers and professionals:
Was listing easy?
Were rules clear?
Was verification reasonable?
Did you retain control of your information?
Did you receive unnecessary inquiries?
Would you use it again?
Private and professional users may identify different needs.
Report them separately where useful.
25.103Do Not Use Success to Predetermine Section 26
Even if RealMap becomes highly used, that does not automatically justify banning conventional real-estate signs.
The sign issue still requires its own:
- legal review;
- streetscape analysis;
- accessibility review;
- consultation;
- phased approach.
Likewise, if RealMap adoption is weak, Council should not push forward with a sign phase-out simply because it appeared in the campaign plan.
Section 26 must stand on its own evidence.
25.104First 100 Days
The first 100 days after taking office should focus almost entirely on governance and conflict protection.
1. Disclose the Relationship
Publish the Mayor's relationship to:
- RealMap.ca;
- map.ca;
- related intellectual property;
- related entities.
2. Separate the Mayor From Municipal Evaluation
Municipal professionals and independent advisors determine what process is required.
3. Define the Public Problem
Do not begin with:
How do we adopt RealMap?
Begin with:
What public property-information problem, if any, should the City address?
4. Publish the Property Information Standard
Develop the public-interest criteria independently of any platform.
5. Legal and Conflict Review
Confirm the appropriate municipal authority and conflict safeguards.
6. Privacy Review
Establish minimum-data principles.
7. Accessibility Review
Evaluate the proposed public standard.
8. Technology Review
Assess:
- security;
- portability;
- vendor dependency;
- operating cost.
9. Market Consultation
Hear from:
- registered real estate professionals;
- private sellers;
- buyers;
- lawyers;
- inspectors;
- accessibility representatives;
- technology professionals.
10. Public Report
Publish whether there is a defensible municipal role.
No predetermined answer.
25.105Year One
During Year One:
- establish the public property-information standard;
- build public awareness of high-quality property information;
- test voluntary RealMap participation privately or under the lawful structure then in place;
- maintain clear separation from City endorsement unless Council lawfully approves otherwise;
- measure listing quality;
- test non-digital access;
- complete governance, privacy, accessibility, cybersecurity and conflict reviews;
- prepare the evidence required before Section 26 advances beyond existing sign enforcement.
25.106Year Two
If the evidence supports continued development:
- improve listing standards;
- expand accessibility information;
- improve neighbourhood public-information links;
- improve professional and private-seller pathways;
- strengthen fraud prevention;
- improve printable information;
- publish annual privacy and operating information;
- begin coordinating with the first stage of the real-estate sign transition.
If municipal adoption has not passed independent review, continue as a non-municipal voluntary system.
Do not force the relationship.
25.107Year Three
During Year Three:
- evaluate whether property information has become a credible substitute for some functions historically performed by large lawn signs;
- improve open-house information;
- review non-digital use;
- review impacts on real estate professionals and private sellers;
- review data governance;
- publish complete operating cost.
Any proposed expansion remains subject to the public-interest and conflict standards.
25.108Year Four
By Year Four, residents should be able to answer:
Can I see high-quality property information without paying?
Can I browse without being tracked unnecessarily?
Can a private seller participate?
Can a registered professional participate properly?
Are listings clear about who represents whom?
Are photographs useful?
Can I find floor plans where available?
Can people with disabilities obtain useful information?
Can residents without smartphones still participate?
Is basic search free from paid ranking?
Is private housing-search data protected?
Did the Mayor personally profit from municipal adoption?
The answer to that last question must be:
No.
If a platform cannot satisfy that standard, it should not become municipal infrastructure.
25.109What Success Looks Like
Success is not:
RealMap becomes the biggest real-estate website.
Success is:
- better property information;
- more consumer choice;
- greater privacy;
- fairer visibility;
- easier open-house discovery;
- less dependence on physical advertising;
- a stronger foundation for improving streetscapes.
The brand is secondary.
The public standard is primary.
25.110What This Is Not
RealMap Awareness is not:
- a municipal brokerage;
- a ban on Realtors;
- a ban on private sellers;
- a municipal property appraisal service;
- a City commission business;
- mandatory registration;
- paid ranking;
- lead selling;
- political data collection;
- a guarantee of property condition;
- a shortcut around real estate law;
- an excuse for an elected official to transfer a private commercial project into City Hall without independent review.
It is a proposal for better public property information.
The RealMap and Property Information Commitment
Residents should be able to understand a property without entering an advertising funnel.
Sellers should be able to present a home clearly.
Real estate professionals should be able to represent their clients properly.
Private sellers should have a fair pathway.
People with disabilities should receive more useful information.
Residents without smartphones should not be excluded.
And no elected official should profit privately because City Hall adopted their preferred technology.
The commitment is:
Make basic residential property information easy to access.
Keep basic listing visibility free.
Aim for enough useful photographs to understand the home.
Encourage floor plans where appropriate.
Describe accessibility features objectively.
Separate seller statements from official public records.
Keep listings current.
Give registered real estate professionals and private sellers clear, equal pathways appropriate to their different roles.
No paid ranking in basic search.
No municipal commission.
No lead selling.
No forced account merely to browse.
No sale of housing-search behaviour.
No political use of property data.
Provide printable and non-digital access.
Use authoritative public sources for official information.
Make the property information standard portable between platforms.
Prevent vendor lock-in.
Disclose every conflict.
Require independent valuation, legal review, privacy review, cybersecurity review, accessibility review and procurement review before any municipal adoption of a related private platform.
Give the Mayor no founder veto and no private financial windfall.
Allow Council to adopt the public standard without adopting RealMap itself.
Build the information alternative before reducing conventional signs.
Technology should make the housing market easier to understand.
It should not make residents easier to manipulate.
The goal is not to own the real-estate conversation.
It is to improve the information underneath it.
Better information. More choice. Less clutter. Strong privacy. No favourites. No private windfall from public office.